Privacy Policy

1. Introduction

Welcome to Techway Careers.

At Techway Careers, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, register for training programmes, enquire about our services, make payments, participate in learning activities or communicate with us.

This policy applies to users of our website and individuals engaging with our services, including:

• Business Analysis, Project Management and Agile/Scrum training programmes.
• Career mentorship and professional development services.
• CV writing, CV optimisation and interview preparation.
• Corporate training and business solutions.
• Webinars, workshops and other professional development events.

By using our services, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.

2. Who We Are

Techway Careers is a UK-based career development, professional training and business solutions provider supporting individuals and organisations in the United Kingdom, Nigeria, Ghana and other international markets.

Data Controller: Techway Careers
Business Address: 1st Floor, 2 Bishop Street Coventry, CV1 1JN, UK
Contact Email: info@techwaycareers.com 
Website: www.techwaycareers.com

For most personal information collected directly through our website and services, Techway Careers is responsible for determining why and how that information is processed.

3. Personal Information We Collect

Depending on the services you access, we may collect the following categories of personal information.

1. Personal and Contact Information
   • First name and surname.
   • Email address.
   • Telephone or WhatsApp number.
   • Country of residence.
   • Professional or business contact details.
2. Training and Career Information

• Training programme or service of interest.
• Preferred training start date.
• Educational and professional background.
• Relevant employment experience.
• CVs and career-related documents submitted for our services.
• Training attendance, assignments, assessments and learning progress.
• Certificate and course completion information.

1. Payment and Transaction Information

• Purchased programmes or services.
• Transaction references.
• Payment status and billing information.
• Invoices, refunds and payment history.

Payments may be processed through approved third-party payment providers. We do not require customers to disclose full payment card information directly through our enquiry forms.

1. Website and Technical Information

Where applicable, we may collect:

• IP address and approximate location.
• Browser and device information.
• Pages visited and website interactions.
• Cookies and related tracking information.
• How visitors discovered our website.

1. Communications

We may retain information from enquiries, emails, consultation bookings, customer support requests and other communications relevant to the services we provide.

We ask that you do not provide sensitive personal information unless it is necessary for a particular service and appropriate arrangements have been made.

4. How We Collect Your Information

We collect personal information when you:

• Complete a website registration or enquiry form.
• Book a career consultation or mentorship session.
• Enrol in a training programme.
• Purchase a service or make a payment.
• Subscribe to our newsletter or marketing communications.
• Register for a webinar, workshop or event.
• Contact us by email, telephone or other communication channels.
• Participate in our training activities.

We may also receive relevant information from organisations booking training for employees, referrals you have authorised, or third-party services you choose to use.

5. How We Use Your Information

Techway Careers uses personal information for legitimate business and service-related purposes, including:

Programme Registration and Enrolment

To process enquiries, confirm programme availability, communicate course requirements, manage enrolment and provide access to training.

Career Services

To review submitted CVs, provide career guidance, deliver mentorship, prepare clients for interviews and respond to service requests.

Customer Support and Communication

To respond to questions, provide updates, confirm appointments and resolve service-related issues.

Payment Administration

To issue invoices, confirm transactions, manage outstanding payments and maintain necessary financial records.

Training Delivery

To manage student participation, course materials, assessments, feedback, learning progress and certification.

Marketing and Business Development

To communicate information about relevant courses, career opportunities, webinars, promotions and professional development events when permitted by applicable law.

Service Improvement

To understand customer needs, review service performance and improve our website, programmes and customer experience.

Legal and Security Purposes

To meet applicable legal requirements, maintain appropriate business records, prevent misuse and protect our services.

6. Our Legal Basis for Processing Personal Data

Under UK data protection legislation, Techway Careers processes personal information using one or more appropriate lawful bases.

| Purpose | Lawful Basis ||—|—|

| Responding to enquiries about prospective services | Steps before entering a contract or legitimate interests |

| Providing purchased training and career services | Performance of a contract |

| Processing payments and maintaining legally required financial records | Contract and legal obligation |

| Managing customer relationships and service operations | Legitimate interests |

| Sending consent-based marketing communications | Consent |

| Maintaining website security and preventing misuse | Legitimate interests and, where applicable, legal obligation |

| Meeting regulatory and legal requirements | Legal obligation |

Where we rely on legitimate interests, these include operating and improving our services, supporting customers, administering our business and maintaining service security. We consider individuals’ rights and interests when relying on this basis.

Where consent is required, it can be withdrawn at any time.

7. Data Management

We may use customer relationship management services to:

• Organise enquiries and registration interests.
• Follow up on training and service requests.
• Maintain communication histories.
• Manage sales opportunities and customer relationships.
• Monitor relevant business performance.

Access to customer information will be restricted according to staff responsibilities and permissions.

8. Payments and Third-Party Platforms

Techway Careers may use external platforms to support online payments, course delivery, communications and customer administration.

These may include, where implemented:

• CRM: Customer relationship management and enquiry handling.
• Stripe or another approved payment provider: Secure online payment processing.
• Thinkific or another learning platform: Course access, learning materials and student progress management.
• Website hosting and WordPress-related services: Website operation and maintenance.
• Email and communication providers: Business emails, consultations and customer support.

These providers may process personal information as necessary to deliver their services and under their applicable contractual and privacy arrangements.

Customers should also review the privacy notices of relevant third-party service providers.

9. Marketing Communications

We may send you information about Techway Careers programmes, professional development resources, upcoming events and other relevant services when we have a lawful basis and the communication is permitted under applicable electronic marketing rules.

Where marketing consent is required, we will request it separately.

Agreeing to receive marketing communications is optional and is not a condition of submitting an enquiry or purchasing a service.

You may unsubscribe from marketing emails using the unsubscribe link provided or by contacting info@techwaycareers.com.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to bookings, payments or ongoing training.

10. Sharing and Disclosure of Information

We do not sell customer personal information to data brokers.

We may share information where necessary with:

• Authorised Techway Careers staff and service providers.
• Trainers, mentors or consultants supporting your selected service.
• Payment processing providers.
• Learning management and website service providers.
• Professional advisers, where appropriate.
• Government, regulatory or law enforcement authorities where legally required.

We limit information sharing to what is reasonably necessary and apply appropriate contractual and security measures where required.

11. Data Storage, Security and Retention

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, accidental loss and inappropriate disclosure.

These measures may include access permissions, secure cloud-based systems, authentication controls, staff confidentiality requirements and appropriate provider security arrangements.

We retain personal information only for as long as needed for the purposes for which it was collected, including any applicable legal, tax, contractual or regulatory obligations.

Our retention arrangements consider:

• Whether an enquiry remains active.
• The duration of a customer or student relationship.
• The period required to administer training and certification.
• Applicable financial recordkeeping requirements.
• Whether marketing consent remains valid.
• The need to resolve complaints or legal claims.

At the end of an applicable retention period, information will be securely deleted or anonymised unless further retention is legally justified.

12. International Data Transfers

Techway Careers provides services to customers in the United Kingdom and internationally.

Some of our service providers, trainers or technical support arrangements may involve personal information being accessed or processed outside the UK.

Where international data transfer rules apply, we will use an appropriate legal transfer mechanism, such as applicable UK adequacy regulations or recognised contractual safeguards, and carry out any required assessments.

You may contact us for further information about safeguards relevant to your personal information.

13. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website operation, remember preferences, understand website usage and improve the visitor experience.

Where used, cookies or related technologies may be classified as:

• Essential: Necessary for website functionality and security.
• Analytics: Used to understand website performance and visitor behaviour.
• Functional: Used to remember relevant website preferences.
• Marketing: Used to support advertising or promotional measurement.

We will seek consent for cookies and tracking technologies where legally required. Where a legal exemption applies, we will provide any required information and objection mechanism.

You can manage your preferences through the cookie controls provided on our website, where applicable, or through your browser settings.

Further information about the specific cookies used, their providers and their durations will be provided through our cookie information or Cookie Policy.

14. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing.
• Request transfer of eligible information.
• Object to certain uses of your personal information.
• Withdraw consent where processing relies on consent.
• Exercise rights concerning applicable automated decision-making.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please contact:

info@techwaycareers.com

We may need to verify your identity before responding to certain requests.

15. Information Required to Provide Our Services

Certain information, including your name, contact details and the service requested, may be necessary to respond to an enquiry or enter into a service contract.

If you choose not to provide information required for a particular service, we may be unable to process your registration, arrange a consultation or deliver that service.

Optional information and marketing consent are not compulsory.

16. Children and Young People

Our services are primarily designed for adult learners, career professionals and organisations.

Where we provide any services involving individuals under 18, we will apply appropriate safeguarding and privacy arrangements, including parent or guardian involvement where required by law.

17. Automated Decisions and Profiling

We may use digital tools to organise customer enquiries, categorise programme interests and support administrative processes.

We do not intend to make decisions based solely on automated processing that have legal or similarly significant effects on individuals without applying the safeguards required by applicable law.

Where we introduce relevant automated decision-making, we will provide the additional information required by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data protection practices.

The latest version will be made available on our website, with the date of the most recent update.

Where a material change affects how we use personal information, we will provide additional notice where required.

19. Complaints and Contact Information

If you have any questions, concerns or complaints about how Techway Careers handles your personal information, please contact us:

Techway Careers

Email: info@techwaycareers.com 

Website: www.techwaycareers.com 

Business Address: 1st Floor, 2 Bishop Street Coventry, CV1 1JN, UK

We will acknowledge data protection complaints within 30 days, investigate them appropriately and communicate the outcome without undue delay.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://ico.org.uk

We encourage you to contact us first so that we have an opportunity to resolve your concerns.

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Techway Careers — Empowering Future Professionals

Learn. Grow. Succeed.